Overview of ZOOMZU's services related to casting molding equipment provided for foundries

In the production process of each automated foundry molding equipment, from the standardization of mechanical drawing design, the precision requirements for parts production and processing, to the normative requirements for final assembly and debugging, ZOOMZU will ensure the reliable stability of each outgoing molding equipment through strict quality control processes and rigorous attitudes. After the equipment is put into normal foundry production, with the passage of time for the automated foundry molding equipment, some wearing parts need to be replaced within a certain period of time, such as the wear-resistant edges of the sand box, the sealing rubber strips of the sand shooting port, and the exhaust plugs. In addition, mechanical failures may also occur due to certain human operational errors. Therefore, a relatively comprehensive after-sales service is also a crucial aspect in daily equipment maintenance to ensure the normal foundry production of users;

Below is an introduction to the after-sales service provided by ZOOMZU for foundries:

1) When purchasing equipment, users can communicate with us in advance to determine the brands of electrical components that are easily available in their region. We can then select and customize suitable electrical components for the equipment they purchase based on the brands provided by the users. Users can also purchase some electrical components from ZOOMZU as backups. This approach can significantly reduce the time required for future accessory replacements, especially for non-standard equipment accessories;

2) When the automated casting molding equipment purchased by the user leaves the factory, we will provide a certain number of corresponding model consumable parts as replacements and backups for a certain period of time, and will specify the usage duration of the consumable parts in detail on the accessory list;

3) When shipping the equipment, we will package all accessories accordingly and attach instructions for each accessory, including the corresponding equipment, name, model, and precautions. Finally, all accessories will be arranged and packed in an orderly manner, and shipped in wooden boxes;

4) During the installation of automated casting molding equipment, we recommend that users arrange for technical personnel who are responsible for long-term electrical maintenance to assist in the installation of the equipment. This will allow the technicians to understand the working principles of the equipment, become proficient in operating the equipment, and receive training in various basic equipment maintenance skills. This will enable them to quickly handle and repair any faults that may occur with the equipment and replace parts in the later stages;

5) Upon receiving after-sales issues from users, we will arrange for relevant technical personnel to contact the users. Through remote video or videos provided by the users, we can quickly identify the problem and assist the users in resolving equipment malfunctions. If the malfunction cannot be resolved in a timely manner, we will dispatch technical specialists to the user's site for repairs as soon as possible.

6) Within a certain timeframe, we will conduct follow-up visits to users in certain regions and assist them in maintaining and repairing their equipment. As automated casting molding equipment gradually becomes popular and applied internationally, we are continuously cultivating and recruiting technical engineers with casting experience and proficiency in mechanical maintenance. We aim to improve ZOOMZU's after-sales service system, maintain a sufficient number of after-sales maintenance personnel, develop cooperative regional agents, and establish service points. We listen to user feedback and continuously innovate and improve the reliability and competitiveness of our products based on practical experience.